On-site field service for hardware and software
Our service technicians are situated in service offices throughout Poland, on call 24/7 and look forward to responding quickly to repair hardware and software.
They provide comprehensive service using modern equipment. The repair process is centrally coordinated,
and all changes are reported in detail.

Control system for handling requests
Our service has an extensive ticket management control system. The ITSM Service Desk mobile application enables full reporting on the work of field technicians in real-time.
It enables full control and management of the repair call out process.

What distinguishes our service:
Advanced ITSM system
ITSM system manages the service, which allows for complete control of the service delivery process, especially in dispersed locations.
Immediate response
We respond to requests immediately by sending our experienced service technicians to the request. However, where possible, we resolve failures and outages remotely.
Mobile Service Desk
High quality professional services, managed real time via Mobile Service Desk.

Our service structure
22 local service offices across Poland
Experienced service engineers and technicians
Network of service partners cooperating with us
Certified Repair and Logistics Centre in Gliwice
Service and repair centres – Warsaw and Gliwice
Individual SLA agreements
We guarantee service availability, response time and fault resolution through SLA agreements. We provide services based on hourly response rates – 12, 6 and 4 hours.
What Our Clients Are Saying About Us:

Do you need a reliable IT services provider?
Then, you are in the right place. We would be happy to talk to you about your next project.